Shipping & Returns
Thank you for choosing to shop with us at Wisconsin Custom Cages Inc. We take pride in crafting high-quality products for our customers. Please read our return policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms outlined below.
1. All Enclosures are made to order and all sales are final: All of our products are made to order, which means that once an order is placed, it cannot be canceled or returned for a refund. We begin production promptly to ensure timely delivery of your customized product.
2. Due to the customized nature of many of or orders and order volume all leads times are only an estimation and not a guarantee. We always do our best to complete things as fast as possible to meet or exceed current lead times but things can change very fast to cause minor delays.
3. Damaged Products: While we strive to ensure that your order arrives in perfect condition, unforeseen circumstances may occasionally lead to damaged products during transit. If you receive a damaged product, it is crucial to contact us immediately for insurance claims to be filed.
4. Documenting and Signing Damaged Orders Shipped via Freight Service: For orders shipped via freight service, it is mandatory to thoroughly inspect the shipment for any signs of damage before signing the delivery receipt. If you notice any visible damage, please follow these steps:
a. Document the damage in detail on the delivery receipt, including taking photographs before the driver leaves. b. Request that the delivery driver acknowledge and sign the documentation of the damage on the delivery receipt. c. Retain a copy of the signed delivery receipt for your records. Failure to document damage that results in insurance not being paid out releases Wisconsin Custom Cages Inc. from any and all responsibility of damaged product.
5. Replacement or Refund as Store Credit: In the event of a damaged product, when the damage is properly documented and signed by the delivery driver as described above, we will gladly offer a replacement or provide a refund in the form of store credit. To initiate the process, please contact our customer service team within 48 hours of receiving the order.
6. Return Process: To request a replacement or store credit for a damaged product, please follow these steps:
a. Contact our customer service team within [number of days, e.g., 3 days] of receiving the order. b. Provide your order details, including the order number, name, and contact information. c. Attach clear photographs of the damaged product and the signed delivery receipt. d. Include a brief description of the issue.
7. Resolution: Upon receiving your request and verifying the documented damage, our customer service team will arrange for a replacement to be sent to you at no additional cost, or we will issue store credit for the value of the damaged product.
8. Non-Damaged Products: Since all products are made to order, we are unable to accept returns or exchanges for reasons other than product damage. We encourage you to carefully review your order details before finalizing your purchase to ensure accuracy.
9. Exceptional Circumstances: In exceptional cases where we determine that a product has significant defects or manufacturing errors, we reserve the right to make an exception to our return policy. Such exceptions will be assessed on a case-by-case basis.
10. Contact Us: If you have any questions or need assistance regarding our return policy, please contact our customer service team at:
Wisconsin Custom Cages Inc.
4439 Vettelson Rd.